Sometimes my job really sucks.
Last night was the night from hell and apparently today it conintued here at work.
One of the guests dogs escaped from their room last night. They would not me anywhere near them so I had to call the guest on their cell phone and interrupt their dinner. They left to come back and get the dogs in the room only to find out that the reason the dogs got out was because the lock was busted. The guests were natrually very upset. As it was night there was nothing we could really do until the next morning as we needed to call a locksmith. The guests went back to dinner but on their return were unable to get in the room as the lock was now sticking. We did get them back into their room but their evening was ruined and the guests were annoyed and upset.
Today the same guests told us that they had backed into the rock wall near their cottage as there were not enough lights around the parking spot. Also one of the guests we checked in last night who paid with cash decided to steal a plasma screen TV and comforter and because of me there was no credit card on file.
I feel like crap and I have to be here smiliing for the guests until 12am tonight. Sometimes I hate my job. ughh. Need to make this feeling go away.Posted by nuala at January 21, 2006 04:44 PM